Social business process management

Social BPM is a discipline which combines traditional business process management techniques with Web 2.0 "social" tools and technologies, to facilitate business improvement efforts.[1]

There is debate about whether Social BPM is a methodology, a set of technologies, or just a buzzword. Forrester Research's Clay Richardson defines Social BPM to include:

  • A methodology
  • Social networking principles
  • A combination of Web 2.0 and social tools with BPM to enable bi-directional collaboration

[2]

See also

References

  1. ↑ "What is Business Process Management? An In-Depth BPM Guide".
  2. ↑ "Is Social BPM A Methodology, A Technology, Or Just A Lot Of Hype? | Forrester Blogs". blogs.forrester.com. Archived from the original on 2010-06-03.
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