Interactions Corporation

Interactions LLC
TypeSubsidiary
IndustryCustomer service software
Founded2004[1]
Headquarters
United States Edit this on Wikidata
Key people
Mike Iacobucci (CEO)[2]
ParentSoundHound AI[3]
Websitewww.interactions.com

Interactions LLC (also known as Interactions Corporation) is an American software company that develops voice and text-based virtual assistant applications for customer-service contact centers.[2][1] Since September 2025, it has been a subsidiary of SoundHound AI.[3]

History

Interactions was founded in 2004.[1]

In July 2011, the company announced a $12 million venture-capital funding round led by Sigma Partners.[4]

In November 2014, AT&T sold its "Watson" speech recognition platform and related patents to Interactions in exchange for equity.[5]

In May 2017, Interactions acquired the social media customer-engagement company Digital Roots; financial terms were not disclosed.[6]

On September 3, 2025, SoundHound AI completed its acquisition of Interactions Corporation, with the acquired company becoming a wholly owned subsidiary.[3]

Products and services

Interactions' products have been described as automated voice portals and intelligent virtual assistants used for customer-service tasks.[2][1] In 2011, Humana expanded the use of an Interactions voice portal for Medicare Part D enrollment.[2]

See also

References

  1. 1 2 3 4 Kelly, Brent (January 26, 2020). "Interactions Paces Ahead with Adaptive Understanding". No Jitter. Retrieved 2026-05-12.
  2. 1 2 3 4 Miliard, Mike (November 3, 2011). "Humana expands deployment of voice portal technology". Healthcare IT News. Retrieved 2026-05-12.
  3. 1 2 3 "SoundHound AI, Inc. Form 8-K (Completion of acquisition of Interactions Corporation)". U.S. Securities and Exchange Commission. September 9, 2025. Retrieved 2026-05-12.
  4. ↑ "Interactions Gets $12M In VC Funding". Institutional Investor. July 27, 2011. Retrieved 2026-05-12.
  5. ↑ Weber, Harrison (November 5, 2014). "AT&T sells its Watson speech recognition tech to Interactions Corporation in equity deal". VentureBeat. Retrieved 2026-05-12.
  6. ↑ Ganeshram, Ramin (May 23, 2017). "Interactions Acquires Digital Roots". Smart Customer Service. Retrieved 2026-05-12.
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