Infra Corporation

Infra Corporation
IndustrySoftware, IT Service Management
Founded1991
Defunct2014
FateAcquired by EMC Corporation; later absorbed into VMware then Alemba
HeadquartersAustralia (founded); offices in North America, UK and Europe
ProductsinfraEnterprise

Infra Corporation was an IT Service Management (ITSM) software company founded in 1991 in Australia. Its principal product, infraEnterprise, was a multi-tier web-based ITSM tool built around the ITIL framework, covering service desk, incident management, change management, release management, configuration management (including federated CMDB), availability management, service level management and a knowledge base module aligned with Knowledge-Centered Support (KCS) principles.

The company was acquired by EMC Corporation in 2008, and its product subsequently passed through VMware before being acquired and rebranded by Alemba as vFire Core.

History

Infra Corporation was established in 1991 in Australia, and expanded to operate regional offices in North America, Australia, the UK and Europe, with a worldwide network of partners and distributors.[1]

In 2002, infraEnterprise was awarded PinkVerify ITIL certification from Pink Elephant, an independent ITIL consulting firm. The product won Network Computing magazine's "Helpdesk Product of the Year" award in 2007,[2] and HDI's Best Business Use of Business Support Technology in 2006 at the 11th Annual Help Desk and IT Support Excellence Awards.[3]

Acquisition by EMC

Infra was acquired by Hopkinton, Massachusetts–based EMC Corporation on 10 March 2008,[4] as part of EMC's strategy to expand from storage products into IT management services.[5]

VMware acquired the product — then branded Ionix Service Manager — in 2010 and rebranded it VMware Service Manager. Support commenced on 1 July 2010.[6]

In July 2014, VMware and ITSM software company Alemba agreed to transfer development and support of VMware Service Manager to Alemba.[7] Alemba rebranded the product as vFire Core, releasing vFire Core 9.2.0 in December 2014 as its first major version under new ownership.[8] VMware had previously announced end of support for version 9.x as of 8 March 2017.[9]

References

  1. ↑ History of Infra Corporation, Infra Corporation. Accessed 24 August 2007. Archived 8 February 2007 at the Wayback Machine
  2. ↑ Network Computing Magazine, "Network Computing Award". Vol 16 No 02. Page 18.
  3. ↑ "Infra Corporation wins HDI's Best Business Use of Business Support Technology" (Press release). HDI. 11 May 2006. Archived from the original on 18 August 2007. Retrieved 24 August 2007.
  4. ↑ "Press Release: EMC Acquires Leading IT Service Management (ITSM) Software Provider, Infra". Retrieved 15 September 2008.
  5. ↑ Jander, Mary (11 March 2008). "EMC Buys IT Service Desk Player Infra". Byte and Switch. Retrieved 15 September 2008.
  6. ↑ Ionix Acquisition. Accessed 2 July 2010.
  7. ↑ VMware Alemba Agreement. Accessed 25 January 2015.
  8. ↑ Alemba release vFire Core. Accessed 25 January 2015.
  9. ↑ VSM Service Manager. Accessed 2 July 2010. Archived 18 March 2011 at the Wayback Machine
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