Department of Food, Civil Supplies & Consumer Affairs

Department of Food, Civil Supplies & Consumer Affairs
Agency overview
Headquarters
Annual budget₹2,313.4867 crore (US$240 million) (2026–27, revised)[1]
Minister responsible
  • Anoop Jacob, Minister for Food, Civil Supplies, Consumer Affairs & Legal Metrology
Agency executive
  • Ali Asghar Pasha IAS, Secretary, Food, Civil Supplies & Consumer Affairs Department
Child agencies
  • Department of Consumer Affairs
  • Department of Civil Supplies
  • Department of Legal Metrology
Websitehttps://civilsupplieskerala.gov.in/

The Food, Civil Supplies & Consumer Affairs Department is a department of the Government Secretariat, in the state of Kerala, India.[2] The field department, that is, the operational wing of this administrative department, is the Civil Supplies & Consumer Affairs Department of Kerala.

1915

1915 is the toll-free number of the National Consumer Helpline (NCH) in India for consumer complaints related to goods and services.[3][4] It is operated by the Department of Consumer Affairs to provide guidance, grievance redressal, and information on consumer rights.[5][6]

Services

  • Grievance registration for defective goods, deficient services, and unfair trade practices.
  • Guidance on consumer rights under the Consumer Protection Act, 2019.
  • Mobile support through the National Consumer Helpline App.[7][8]

References

  1. ↑ Revised Demands for Grants 2026–27 (PDF) (Report). Government of Kerala. pp. 40–43. Retrieved 28 June 2026.
  2. ↑ Government of Kerala Official Website. 'Food & Civil Supplies Department.'
  3. ↑ "World Consumer Rights Day 2024: Jago Grahak Jago, here are 5 ways you can register your complaint against a company". The Times of India. 15 March 2024. ISSN 0971-8257. Retrieved 8 October 2025.
  4. ↑ "Official website of National Consumer Helpline| National Portal of India". www.india.gov.in. Archived from the original on 15 June 2024. Retrieved 8 October 2025.
  5. ↑ "National Consumer Helpline partners with 1,000+ companies to boost grievance redressal". www.storyboard18.com. Retrieved 8 October 2025.
  6. ↑ "Customers can file plaints against default service charge on food bills - Herald Goa". 3 August 2022. Retrieved 8 October 2025.
  7. ↑ "National Consumer Day 2024: Union Minister Pralhad Joshi to launch key initiatives to boost consumer protection". ddnews.gov.in. Archived from the original on 23 March 2025. Retrieved 8 October 2025.
  8. ↑ "Centre launches dedicated GST complaint category on National Consumer Helpline". bestmediainfo.com. Retrieved 8 October 2025.


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