Aiello (company)

Aiello is a smart speaker firm established in 2019. Aiello was the first Taiwanese company to provide artificial intelligence in the hospitality industry.[1][2] One of the founders formerly worked in the Smart Speaker department at Google.[3][4]

The company's AI technology is deployed across Millennium Hotels and Resorts properties in Singapore, Malaysia[5][6] and Thailand, as well as new locations in New York,[7] United States.[8][9]

The five-star resort Fleur de Chine Hotel integrated the Aiello AI Call Agent (ACA) to automate the handling of guest telephone inquiries and service requests.[10][11]

History

  • March 2026: Obtained ISO/IEC 27001 certification[12][13]

See also

References

  1. ↑ Nath, Kanchan (2024-06-19). "Orchard Hotel Singapore introduces Aiello Voice Assistant (AVA)". Travel Daily Media. Retrieved 2025-12-01.
  2. ↑ "How this home-grown hotel brand makes its mark across the globe". The Straits Times. 2025-05-29. ISSN 0585-3923. Retrieved 2025-12-01.
  3. ↑ "住飯店有問題不必找櫃台，你用過「小美犀」嗎？Google前員工的AI音箱，攻入台日星2萬客房｜天下雜誌" [No need to go to the front desk for hotel problems? Have you ever used "Xiao Meixi"? A former Google employee's AI speaker has penetrated 20,000 hotel rooms in Taiwan, Japan, and Singapore]. 天下雜誌 [CommonWealth Magazine] (in Chinese (Taiwan)). Archived from the original on 2025-02-18. Retrieved 2025-12-01.
  4. ↑ 陳葦庭 (2022-03-02). "他放棄千萬年薪拚創業 靠「Google不願意做的生意」 收服台北寒舍艾美等50家飯店 - 今周刊" [He gave up a multi-million dollar annual salary to start his own business, acquiring 50 hotels including the Le Méridien Taipei by doing "business that Google wouldn't do" - Business Today]. www.businesstoday.com.tw (in Chinese). Retrieved 2025-12-01.
  5. ↑ "Bold Design Meets Authentic Local Culture at the Stunning New M Social Resort Penang". Travel and Leisure Asia | Southeast Asia. 2025-07-22. Retrieved 2026-03-24.
  6. ↑ Nicole-Marie, Ng (Aug 18, 2025). "Stay at this Penang resort and wake up to this incredible view every morning". Timeout. Retrieved Aug 18, 2025.{{cite web}}: CS1 maint: url-status (link)
  7. ↑ "Millennium Hotels and Resorts Opens M Social Hotel New York Downtown". Hotel Online. 2025-10-16. Retrieved 2026-03-24.
  8. ↑ Anne, Somanas (Oct 16, 2024). "M Social Hotel Phuket". TTG Asia. Retrieved Oct 16, 2024.{{cite web}}: CS1 maint: url-status (link)
  9. ↑ TTG Asia (Nov 15, 2024). "Millennium partners Aiello to take AI voice technology to more guests in Singapore and Thailand". TTG ASIA. Retrieved Nov 15, 2024.{{cite web}}: CS1 maint: url-status (link)
  10. ↑ 聯合新聞網 (2026-03-25). "犀動智能Aiello攜手雲品國際 導入AI智慧電話客服全日回應房客詢問". 聯合新聞網 (in Chinese). Retrieved 2026-03-31.
  11. ↑ 經濟日報. "犀動智能 Aiello 攜手雲品國際 導入 AI 智慧電話客服全日回應房客詢問 | 產業熱點 | 產業". 經濟日報 (in Chinese). Retrieved 2026-03-31.
  12. ↑ 工商時報. "勤業眾信助力犀動智能取得 ISO／IEC 27001 國際認證". 工商時報 (in Chinese (Taiwan)). Retrieved 2026-03-31.
  13. ↑ 經濟日報. "犀動智能取得 ISO/IEC 27001 國際認證 勤業眾信助力旅宿 AI 資安升級 | 產業動態 | 商情". 經濟日報 (in Chinese). Retrieved 2026-03-31.
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